Last Updated: [Insert Date]
These Terms of Use (“Terms”) are a legally binding agreement between you (“you” or “your”) and [Insert Company Legal Name] Pty Ltd (ABN [Insert ABN]), trading as “eVault” (“eVault”, “we”, “us”, or “our”), governing your access to and use of the eVault mobile application, associated websites, and related services (collectively, the “App” or “Service”).
Please read these Terms carefully. They should be read together with our Privacy Policy, which explains how we collect, use, and disclose your personal information, and which is incorporated into these Terms by reference.
Contents
- Definitions
- Acceptance of Terms
- Eligibility
- User Accounts
- Subscription Plans (Free & Premium)
- Payments & Auto-Renewals
- Receipt Import (Email & SMS)
- AI & OCR Processing
- Accuracy Disclaimer
- Warranty Tracking Disclaimer
- User Responsibilities
- Acceptable Use
- Feedback
- Intellectual Property
- Data Backup
- Third Party Services
- App Store Terms (Apple & Google)
- App Availability
- Limitation of Liability
- Indemnity
- Suspension & Termination
- Force Majeure
- Governing Law
- General
- Contact Details
1. Definitions
1.1 In these Terms, unless the context requires otherwise:
“App” or “Service” means the eVault mobile application (available on iOS and Android), any related websites, and any features or services we provide in connection with it.
“Content” means any receipt, image, PDF, document, warranty information, or other data that you upload, import, forward, or otherwise submit to the App.
“Free Plan” and “Premium Plan” have the meaning given in the Subscription Plans section below.
“you” or “your” means the individual or entity that creates an account or otherwise accesses or uses the App.
2. Acceptance of Terms
2.1 By downloading, installing, accessing, or using the App, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not download, access, or use the App.
2.2 If you are using the App on behalf of a business or other entity, you represent that you have authority to bind that entity, and “you” refers to that entity.
2.3 We may update these Terms from time to time, as described in the Changes to These Terms clause below. Your continued use of the App after changes take effect constitutes acceptance of the updated Terms.
3. Eligibility
3.1 To use the App, you must:
be at least 18 years old, or the age of legal majority in your jurisdiction, whichever is greater;
have the legal capacity to enter into a binding contract; and
not be barred from using the App under the laws of Australia or any other applicable jurisdiction.
3.2 The App is not directed at, and must not be used by, children under 18. If we become aware that a child under 18 has created an account, we will take reasonable steps to close that account and delete associated data, consistent with our Privacy Policy.
4. User Accounts
4.1 To access most features of the App, you must create an account using an email address and password, or via a supported third-party sign-in method (Apple Sign In or Google Sign In).
4.2 You must provide accurate, current, and complete information when creating your account and keep that information up to date.
4.3 You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at [Insert Support Email] if you suspect unauthorised access to your account.
4.4 You may only create and maintain one account for your personal or business use, unless we agree otherwise in writing.
4.5 We may suspend or terminate your account if information you provide is found to be inaccurate, misleading, or fraudulent, in accordance with the Suspension & Termination section below.
5. Subscription Plans (Free & Premium)
5.1 eVault is offered on a Free Plan and one or more Premium Plans. The current features and limits of each plan (such as the number of receipts you may store, whether email and SMS import are enabled, warranty tracking, and data export) are described within the App and on our website, and may change from time to time.
5.2 We may introduce new plans, modify the features included in existing plans, or discontinue a plan, provided that we will give you reasonable notice of any material reduction in features available under a Premium Plan for which you have already paid.
5.3 Upgrading from the Free Plan to a Premium Plan takes effect immediately upon successful payment. Downgrading takes effect at the end of your current billing period, and you will retain access to Premium features until that time.
5.4 If you downgrade or your Premium Plan ends, Content that exceeds the storage limits of your new plan may become inaccessible, though we will endeavour to retain it, as described in the Data Backup section below, for a reasonable period in case you choose to resubscribe.
6. Payments & Auto-Renewals
6.1 Premium Plans are billed through the Apple App Store, the Google Play Store, or another payment processor we make available (including via our subscription management partner, RevenueCat), and are subject to that platform’s payment terms in addition to these Terms.
6.2 Prices are displayed in your local currency at the time of purchase and, where applicable, are inclusive of Australian Goods and Services Tax (GST) or other taxes required by law.
6.3 Premium Plans automatically renew at the end of each billing period (monthly or annually, as selected) unless you cancel before the renewal date. Your payment method will be automatically charged the then-current subscription price for your plan, unless we have notified you of a price change under the next clause.
6.4 You may cancel auto-renewal at any time through your Apple ID account settings or Google Play account settings, as applicable. Cancelling stops future renewals but does not entitle you to a refund for the current billing period, except as set out below or as required by law.
6.5 We may change subscription prices from time to time. We will give you reasonable advance notice of any price increase affecting your existing subscription, and the change will take effect at your next renewal unless you cancel beforehand.
6.6 Except where required by the Australian Consumer Law (see the Limitation of Liability section below) or the refund policies of the Apple App Store or Google Play Store, payments are non-refundable, including for partial subscription periods, unused features, or early cancellation.
7. Receipt Import (Email & SMS)
7.1 eVault allows you to import receipts by:
forwarding emails to a unique email address assigned to your account, processed via Amazon Simple Email Service (SES); or
sending SMS or MMS messages containing receipt images to a dedicated number associated with your account, processed via Twilio.
7.2 You must only forward or send receipts and documents that belong to you or that you otherwise have the right to submit. You must not use the email or SMS import features to send unlawful, offensive, or unsolicited content, or content belonging to third parties without their consent.
7.3 We do not guarantee that every email or SMS you send will be successfully received, recognised as a valid receipt, or processed. Delivery may be affected by spam filters, message formatting, file size or type restrictions, carrier issues, or outages of the third-party providers referred to above.
7.4 Once a forwarded email or SMS has been processed into a receipt record, we retain the underlying message only for as long as reasonably necessary for processing, troubleshooting, and abuse-prevention purposes, as further described in our Privacy Policy.
8. AI & OCR Processing
8.1 The App uses optical character recognition (“OCR”) and artificial intelligence (“AI”) tools, including third-party services, to read and interpret receipts and documents you upload or import, and to extract information such as merchant name, purchase date, item descriptions, amounts, and estimated warranty periods.
8.2 This processing is automated. We do not manually review the content of every receipt, although our support staff may access specific Content to assist you if you contact us for support or to investigate a technical issue.
8.3 Extracted information is stored alongside the original image or PDF you submitted so that you can compare the two and correct any errors.
9. Accuracy Disclaimer
9.1 OCR and AI technology, including the third-party tools we use, is not infallible. Extracted data may contain errors, omissions, or misinterpretations, including incorrect totals, dates, merchant names, item descriptions, or categorisation.
9.2 You are responsible for reviewing and verifying any information extracted or generated by the App before relying on it, particularly where it will be used for tax, insurance, warranty, financial, or legal purposes.
9.3 To the maximum extent permitted by law, we make no warranty or representation that AI or OCR-extracted data will be accurate, complete, or reliable, and we are not liable for any loss or damage arising from your reliance on that data.
9.4 You should retain original receipts (physical or digital) for as long as required by law, including under Australian Taxation Office record-keeping requirements. The App is a tool to help you organise your records, not a substitute for maintaining your own original records.
9.5 The App is a personal organisational tool. It does not provide financial, tax, legal, accounting, or insurance advice, and you should seek independent professional advice for those matters.
10. Warranty Tracking Disclaimer
10.1 The App may estimate warranty start and end dates for a product based on the purchase date extracted from a receipt and general assumptions about typical warranty periods for that product category or manufacturer.
10.2 These estimates are provided for convenience only. Actual warranty terms are set by the manufacturer or retailer and may differ from the App’s estimate due to extended warranties, promotions, product-specific terms, proof-of-purchase requirements, or changes to manufacturer policy.
10.3 We do not guarantee that any product referenced in the App is, or remains, under warranty, and we are not responsible for any missed, delayed, or denied warranty claim, or other loss, resulting from your reliance on warranty information shown in the App.
10.4 Before making or relying on a warranty claim, you should independently confirm the applicable warranty terms with the manufacturer or retailer.
11. User Responsibilities
11.1 You agree to:
provide accurate account information and keep it up to date;
keep your login credentials, and any email address or phone number linked to your account for import purposes, secure and confidential;
only upload, import, or forward Content that you own or have the right to submit;
maintain your own backup copies of important documents, particularly original receipts required for legal, tax, or warranty purposes;
use the App in compliance with all applicable laws; and
promptly notify us of any unauthorised use of your account or breach of security.
12. Acceptable Use
12.1 You must not:
use the App for any unlawful purpose or in violation of any applicable law or regulation;
upload or transmit content that is defamatory, fraudulent, infringing, obscene, or that violates the rights (including privacy rights) of any third party;
attempt to gain unauthorised access to the App, other users’ accounts, or our systems;
reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the App, except to the extent permitted by law;
use automated means, including bots, scrapers, or crawlers, to access or interact with the App without our prior written consent;
circumvent, disable, or otherwise interfere with security features of the App;
create multiple accounts to abuse Free Plan limits, promotional offers, or trial periods;
resell, sublicense, or commercially exploit the App or its output without our prior written consent; or
upload malicious code, viruses, or any content designed to disrupt, damage, or limit the functioning of the App or any related systems.
12.2 We reserve the right to investigate and take appropriate action, including suspension or termination of your account under the Suspension & Termination section below, against anyone who violates this section.
13. Feedback
13.1 If you provide us with feedback, suggestions, or ideas about the App, you grant us an unrestricted, royalty-free, perpetual licence to use that feedback for any purpose, including improving the App, without any obligation to compensate or credit you.
14. Intellectual Property
14.1 The App, including its software, design, text, graphics, logos, the “eVault” name and branding, and all underlying technology, is owned by us or our licensors and is protected by copyright, trade mark, and other intellectual property laws.
14.2 Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to use the App for your personal or internal business use.
14.3 You retain ownership of the Content you upload to the App, such as your receipt images and PDFs. You grant us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, and process your Content solely to provide and improve the Service to you, including using the OCR and AI tools described above.
14.4 We may use de-identified, aggregated data derived from Content, from which you cannot reasonably be identified, to analyse, maintain, and improve the App. We will not sell your identifiable Content to third parties.
14.5 Nothing in these Terms transfers any intellectual property rights in the App to you, other than the limited licence described above.
15. Data Backup
15.1 We take reasonable steps to back up data stored in the App, including receipts and account information, using industry-standard cloud infrastructure.
15.2 However, we do not guarantee that Content will never be lost, corrupted, or become temporarily or permanently inaccessible due to technical failure, service interruption, account suspension or termination, or other causes.
15.3 We strongly recommend that you retain your own copies of original receipts and other important documents, and periodically use the data export feature described in our Privacy Policy to create your own backup of your Content.
15.4 To the maximum extent permitted by law, we are not liable for any loss of Content, except as set out in the Limitation of Liability section below.
16. Third Party Services
16.1 The App relies on, and integrates with, third-party service providers to deliver its features, including:
optical character recognition and artificial intelligence providers for receipt data extraction;
Amazon Web Services (AWS) for cloud hosting and data storage;
Amazon Simple Email Service (SES) for inbound email receipt import;
Twilio for inbound SMS/MMS receipt import;
RevenueCat, the Apple App Store, and the Google Play Store for subscription and payment management;
Apple Sign In and Google Sign In for account authentication; and
push notification services for delivering alerts and reminders.
16.2 These third-party services are governed by their own terms of service and privacy policies, which we encourage you to review. We do not control, and are not responsible for, the availability, performance, security, or conduct of these third parties.
16.3 If a third-party service becomes unavailable, is discontinued, or materially changes its terms or pricing in a way that affects the App, we may need to modify, suspend, or discontinue related features, and we will endeavour to notify you of any material impact where reasonably practicable.
17. App Store Terms (Apple & Google)
17.1 If you downloaded the App from the Apple App Store, you acknowledge and agree that:
these Terms are between you and eVault only, and not with Apple Inc. (“Apple”), and Apple is not responsible for the App or its content;
Apple has no obligation to furnish any maintenance or support services for the App;
in the event of any failure of the App to conform to an applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the App to you; to the maximum extent permitted by law, Apple has no other warranty obligation with respect to the App, and any other claims, losses, liabilities, damages, costs, or expenses attributable to a failure to conform to a warranty are our sole responsibility;
Apple is not responsible for addressing any claims by you or a third party relating to the App, including product liability claims, claims that the App fails to conform to legal or regulatory requirements, and claims under consumer protection or similar legislation;
in the event of a third-party claim that the App infringes that party’s intellectual property rights, we, not Apple, are solely responsible for the investigation, defence, settlement, and discharge of that claim;
you represent that you are not located in a country subject to a U.S. Government embargo, and are not listed on any U.S. Government list of prohibited or restricted parties; and
Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance of these Terms, Apple will have the right to enforce these Terms against you as a third-party beneficiary.
17.2 If you downloaded the App from the Google Play Store, your use is also subject to the Google Play Terms of Service. Where there is a conflict between these Terms and an app store’s own terms in relation to your use of that store, the store’s terms prevail solely in relation to your use of the store itself.
18. App Availability
18.1 We aim to keep the App available and operating smoothly, but we do not guarantee that the App will be available at all times or free from interruptions, delays, or errors.
18.2 We may suspend or restrict access to the App, in whole or in part, for scheduled maintenance, updates, security reasons, or due to circumstances beyond our reasonable control, including outages or changes affecting the third-party services listed in the Third Party Services section above.
18.3 We may modify, update, add, or remove features of the App from time to time. We will endeavour to give you reasonable notice of any change that materially reduces functionality you rely on, particularly if you hold a Premium Plan.
19. Limitation of Liability
19.1 Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you by the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or any other law that cannot lawfully be excluded, restricted, or modified.
19.2 Subject to the above, to the maximum extent permitted by law:
we exclude all warranties, conditions, and representations, whether express or implied, in relation to the App and its Content, including any warranty of accuracy, merchantability, fitness for a particular purpose, or non-infringement;
we are not liable for any indirect, special, incidental, or consequential loss or damage, or for any loss of profits, revenue, data, goodwill, or anticipated savings, arising out of or in connection with your use of, or inability to use, the App; and
our aggregate liability to you for any claim arising out of or in connection with these Terms or the App, however arising, is limited to the total subscription fees you paid us in the twelve (12) months immediately preceding the event giving rise to the claim, or AUD $100, whichever is greater.
19.3 Where our liability cannot be excluded but may be limited under law, including under section 64A of the Australian Consumer Law in respect of goods or services not ordinarily acquired for personal, domestic, or household use, our liability is limited, at our option, to the re-supply of the relevant service or the cost of having the service re-supplied.
20. Indemnity
20.1 To the maximum extent permitted by law, you agree to indemnify, defend, and hold harmless eVault, its officers, employees, contractors, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with: your breach of these Terms; your misuse of the App; your violation of any law or the rights of a third party; or any Content you upload, import, or forward through the App.
21. Suspension & Termination
21.1 We may suspend or terminate your access to the App, with or without notice, if:
you breach these Terms;
we suspect fraudulent, unlawful, or abusive activity on your account;
required to do so by law or a competent authority; or
you fail to pay applicable subscription fees.
21.2 You may stop using the App and delete your account at any time through the App’s account settings or by contacting us at [Insert Support Email], as further described in our Privacy Policy.
21.3 On termination of your account, by you or by us, your licence to use the App ends immediately. We will handle your Content in accordance with our Privacy Policy, including any applicable retention or deletion periods. We recommend exporting your data, as described in the Data Backup section above, before deleting your account.
21.4 Clauses relating to intellectual property, data backup, limitation of liability, indemnity, and governing law survive termination of these Terms.
22. Force Majeure
22.1 We are not liable for any delay or failure to perform our obligations under these Terms where the delay or failure results from circumstances beyond our reasonable control, including natural disasters, internet or telecommunications failures, third-party service outages, power failures, industrial action, or acts of government.
23. Governing Law
23.1 These Terms, and any dispute arising out of or in connection with them or the App, are governed by the laws of [Insert State/Territory, e.g. New South Wales], Australia, without regard to conflict of law principles.
23.2 You and eVault submit to the non-exclusive jurisdiction of the courts of [Insert State/Territory] and the courts competent to hear appeals from those courts.
23.3 If you access the App from outside Australia, you do so on your own initiative and are responsible for compliance with local laws, to the extent they apply.
24. General
24.1 Changes to These Terms. We may update these Terms from time to time to reflect changes to our App, legal requirements, or business practices. We will notify you of material changes through the App, by email, or by posting an updated version with a new “Last Updated” date. Your continued use of the App after changes take effect constitutes your acceptance of the updated Terms.
24.2 Entire Agreement. These Terms, together with our Privacy Policy and any other terms referenced in them, constitute the entire agreement between you and us regarding the App, and supersede any prior agreements or understandings.
24.3 Severability. If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
24.4 No Waiver. Our failure to enforce any provision of these Terms is not a waiver of our right to enforce that provision, or any other provision, later.
24.5 Assignment. You may not assign or transfer your rights under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms, including in connection with a merger, acquisition, or sale of assets, without your consent.
24.6 Relationship of the Parties. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and us.
24.7 Notices. We may provide notices to you via the App, email, or push notification. You may contact us using the details in the Contact Details section below.
25. Contact Details
25.1 If you have any questions about these Terms, please contact us at:
[Insert Company Legal Name] Pty Ltd (ABN [Insert ABN]), trading as eVault
Email: [Insert Support Email]
Address: [Insert Business Address]